At Zoetis Animal Health, the company behind VetSupport+, we recognise the importance of protecting the privacy of information collected about the users of VetSupport+. We are committed to respecting the privacy of our users. Below we set out how the data that you disclose at this app will be held, what it will be used for, and details of our data protection policy.
We collect personally identifiable information, such as names, addresses, telephone numbers and email addresses only when voluntarily provided by you when you register or otherwise voluntarily submit information to us. We will, of course, only process this information in accordance with this policy or as otherwise agreed to by you.
We may also collect data from you by using “cookies”, which are certain bits of information deposited by this app on a visitor’s phone. Cookies are sent back only to the servers that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in an app are visited and by how many people. With the information we receive through this technology, we hope to improve our applications. In addition, we gather information about you that is automatically collected by our server, such as your IP address and domain name. We may use this information to customize our offerings, to make information more readily accessible to you, and the app easier for you to use. For more information about cookies, please see the Information Commissioner’s website home page. (This website is neither owned nor controlled by Zoetis Animal Health. Zoetis Animal Health is not responsible for the content or services of this site).
By using this app, you agree that we may use the information you have given in the following way:
Your information will be held on a database within or outside of the European Economic Area (EEA). Zoetis Animal Health UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS, United Kingdom, will collect your data as controller of the database and your details may be accessible to and used by other Zoetis group companies. As Zoetis Animal Health is a global organisation, your information may be transferred within or outside of the EEA. However, we will always employ appropriate technical security measures to protect your personal information and to ensure that it is not accessed by unauthorised persons.
Your information may be used by Zoetis Animal Health to provide you with printed and/or online publications, telephone messages, SMS messages and/or email communications (if you have consented to receive these communications from us as part of the registration process). These will contain tailored information as part of the Zoetis Animal Health Animal Health website programme.
Zoetis Animal Health may also use your information to send you (including by email) other health-related information which may relate to your animal’s health condition and/or may be of interest to you, and/or to conduct market research into medical conditions and the usefulness of Zoetis Animal Health health information programmes (if you have consented to receive these communications from us).
Zoetis Animal Health respects the confidentiality of personal information. Only Zoetis Animal Health, organisations working with Zoetis Animal Health in the administration of the above information, and Zoetis group companies will have access to your information. We may use third party processors to conduct research, process data or maintain our website, content, or programmes on our behalf, but your information will not be disclosed to any other third parties such as outside mailing organisations. While it is unlikely, we may be required to disclose your information by a court order or to comply with other legal or regulatory requirements. We will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.
Your information will be retained by Zoetis Animal Health for the period of time that you are registered to one or more of our health-related programmes. You will at any time have the right to access your information, you can request that your information on the Zoetis Animal Health database is amended/deleted, or you can unsubscribe from any programme at any time by writing to us at: Zoetis Animal Health Data Protection Officer, Zoetis Animal Health UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS. Please mark the envelope “DSAR”. Alternatively, you can email us at DataProtectionUK@Zoetis.com.
We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.